FAQs

Answers to some frequently asked questions

Are linen rental prices per week?
Linen rental prices are per product, per stay. Example: 4 of you are staying in a house with 2 kings beds. Add 2 king bed sheet sets to your cart and 4 standard towel sets. Before taxes, your entire cost for renting the linens for your stay is $68. This price includes the delivery, use for your whole stay, and pick up of linens.
How much notice do I need to give when making a reservation?

  Please make sure you reserve your linens at least 72 hours prior to check in to guarantee delivery. If you are making a last minute order, please call us to confirm availability. 

What areas to you service?

We offer linen delivery to the Ocean Isle Beach, NC area for renters and residential homeowners. We also offer linen services to all of the South Brunswick Islands for residential linen services. 

Do you make the beds?

No. We provide the linens at delivery but it is your responsibility to make the beds.  We apologize for any inconvenience. 

Can I Cancel a Linen Rental?

Yes. For up to 72 hours prior to your rental’s drop off date, you may call and cancel your order. Any less than 72 hours cancellation will be charged a restocking fee. Please retain your order number given to your after your purchase to easily locate your order should you want to cancel it. To cancel your order, please call us at (910) 269-7275. 

Can I add to my order or make changes to it?
Changes are accepted to orders 48 hours prior to the date of linen delivery. You can log on to your account you created during check out to edit your order, or give us a call and let us know of the changes you need made. We will be happy to make the change for you.
Do you deliver/ pick up linens?

Yes. Linen drop off and pick up are included in your order price for orders of more than $20. For orders $20 or under, a $10 delivery fee will apply. During checkout, please use the “shipping address” section to give us the address of your rental where you would like the linens dropped off.

In the notes Section, please indicate to use your arrival and departure date so that we know when to deliver and pick up.

Am I responsible for washing the linens?
No. When you are leaving, please return all used linens to the black bag provided with the rental and put it on your porch for pick up.

Something we didn’t cover? Just Ask!

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linens@heavenscentms.com

(910) 269-7275

6255 Beach Dr. Ocean Isle Beach, NC

“Our goal is more than customer satisfaction

        – its about taking care of family.”