Answers to some frequently asked questions
Are linen rental prices per day?
Linen rental prices are per product, per stay. Example: 4 of you are staying in a house with 2 kings beds. Add 2 king bed sheet sets to your cart and 4 standard towel sets. Before taxes, your entire cost for renting the linens for your stay is $68. This price includes the delivery, use for your whole stay, and pick up of linens.
Do you make the beds?
Yes! For an additional charge, we will make the beds prior to your arrival. When adding a set of sheets to your cart, first select from the drop down that you want us to make that bed. The price to make that bed will then be added in to the cost of the rental.
Can I Cancel a Linen Rental?
Yes. For up to 48 hours prior to your rental’s drop off date, you may call and cancel your order to receive an 80% return. 20% is a non-refundable re-stocking fee. Please retain your order number given to your after your purchase to easily locate your order should you want to cancel it. To cancel your order, please call us at (910) 269-7275.
Can I add to my order or make changes to it?
Changes are accepted to orders 48 hours prior to the date of linen delivery. You can log on to your account you created during check out to edit your order, or give us a call and let us know of the changes you need made. We will be happy to make the change for you.
Do you deliver/ pick up linens?
Yes. Linen drop off and pick up are included in your order price. During checkout, please use the “shipping address” section to give us the address of your rental where you would like the linens dropped off.
In the notes Section, please indicate to use your arrival and departure date so that we know when to deliver and pick up.
Am I responsible for washing the linens?
No. When you are leaving, please return all used linens to the black bag provided with the rental and put it on your porch for pick up.